Service and guarantee
Your Hindenberg watch is guaranteed free from all manufacturing defects for a period of 24 months from the date of purchase, subject to the following conditions. Any part found by our technical services to be defective as a result of manufacturing defects will be, at the sole discretion of Hindenberg, repaired or replaced free of charge. In order to benefit from this guarantee, you will be required to present the Hindenberg Certificate of Authenticity and your invoice of an authorized Hindenberg retailer. Please keep the certificate and the invoice in a safe place.
In order to benefit from guarantee services under the International Guarantee, you shall contact the authorized Hindenberg retailer where you bought your Hindenberg watch and present your Hindenberg watch and the Hindenberg Certificate of Authenticity. You may alternatively send your Hindenberg watch, with the Hindenberg Certificate of Authenticity and your invoice to the official Hindenberg After-Sales Service Center.
If you need your watch to be repaired, please fill in the following form:
Please take the following into account:
- Please add a copy of the purchase invoice to the repairing order
- Please pack your watch properly to avoid transport damage during transport and include the certificate of authenticity in the package
- Should you send the watch abroad, please consider any customs regulations needed
- We suggest, for your own interest, to insure the package
Please also notice the following:
In order to avoid unnecessary repairing, you read carefully through the instruction manual:
We suggest you to wear your watch every day, you will this keep your watch from standing still due to the normal movements of your wrist.
Should you seldom wear your watch we suggest to keep your watch on an automatic watch winder to avoid it from standing still. This way you will not need to set the time and other functions each time.
In order to get the watch to work again once it has already stood still we suggest you wind your watch manually through the crown about 30 times. Never set the time or the calendar functions between 8 p.m. And 4 a.m., during this period the date changing mechanism is active and you could be damaging the movement!
Please read the instructions manual carefully. There you will find important information about how to handle the watch and the strap or bracelet.